Effective Date: 15 March 2025
At Live Blood, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use the Live Blood app and related services. By using our app, you consent to the practices described in this policy.
1. Information We Collect
We collect the following types of information to operate and improve our services:
- User Registration Information: Your name, email address, phone number, location (district, upazila), blood group, and other information provided during registration.
- Profile Data: Uploaded photos, birthdate, last donation date, communication preferences, and donor status.
- Location Data: With your permission, we collect approximate location to help match donors and recipients near you.
- Communication Data: Messages and interactions between users within the app.
- Transaction Data: Details related to transportation fees, platform fees, or in-app purchases (e.g., gems/gifts).
- Device Information: App usage, device type, and crash logs to improve performance.
2. How We Use Your Information
We use your information to:
- Enable communication between donors and recipients.
- Match users based on blood type and location.
- Support features like messaging, live location sharing, video/audio chat, and party room activities.
- Notify users about requests, responses, and activity updates.
- Improve app performance, resolve bugs, and enhance user experience.
- Monitor app usage to prevent abuse and ensure a safe environment.
- Process payments securely through Google Play Billing for any in-app purchases.
- Send service-related communications, updates, and customer support messages.
3. How We Share Your Information
We do not sell or rent your personal data.
We may share limited data under these conditions:
- With other users: Basic profile information (e.g., name, blood group, upazila) to facilitate matching.
- With service providers: Cloud hosting, analytics, push notifications, or customer support tools — all under confidentiality agreements.
- With legal authorities: Only if required to comply with applicable laws, regulations, or legal processes.
4. Data Security
We implement strong technical and organizational measures to secure your personal data:
- Encrypted storage of sensitive data.
- Secure communication protocols.
- Access controls and regular audits.
However, no method of digital transmission is 100% secure. We encourage you to use strong passwords and avoid sharing personal login credentials.
5. Your Rights
You have the right to:
- Access your personal data.
- Update or correct your information.
- Request data deletion.
- Withdraw consent for certain data uses.
To exercise any of these rights, contact us at:
📧 liveblood@shoedscreation.com
6. Children’s Privacy
The Live Blood app is not intended for children under 13.
Users under 18 can register but cannot donate blood. If we learn we’ve collected data from a child under 13 without parental consent, we will delete it immediately.
7. Changes to This Policy
We may revise this policy occasionally. If we make significant changes, we will notify you via app notification or email. Please review this policy regularly to stay informed.
8. Contact Us
If you have questions about this Privacy Policy, or wish to request deletion or clarification, contact:
Live Blood Team
📧 Email: liveblood@shoedscreation.com